Customer Success for Scale Teams
Dedicated to your success
In the rapidly evolving landscape of customer success, StratApps presents a groundbreaking solution with its proven CSaaS (Customer Success as a Service) approach. By harnessing the power of cutting-edge technology and strategic methodologies, StratApps empowers businesses to not only enhance customer satisfaction but also drive significant revenue growthMore Info
AI and ML
Solutions and Services
By harnessing the power of AI and ML, you can accurately assess the effectiveness of your partner strategy and make informed decisions to stay ahead in the market. With real-time insights, you'll have the agility to adapt and fine-tune your approach, maximizing success and profitability. Additionally, AI and ML enable predictive analysis, helping anticipate market trends and tailor strategies accordingly.More Info
Roadmap to the Future
Recently, there's been a flood of buzz words: BigData, MPP, Hybrid, Cloud. But what can they do? Specifically, how and what can they do for you? Our Technology Transformation services helps you sort out what's important to deliver a strategic roadmap that is customized for your environment. We understand you may have existing investments and multiple initiatives in the planning stages, or even in flight...More Info
The response rates of your marketing initiatives are directly proportional to the behavior and state of the recipient. With Contact Persona, whether you have hundreds or millions of records, you can get the complete profile of each target to make sure they will be ready...More Info
ROI on BI
Standard business intelligence (BI) tools are used by less than 30 percent of potential users. This low takeup is due to the fact that the longstanding tools and approaches to BI are often too difficult to use, slow to respond, or deliver content of limited relevance.More Info
HiveDeveloper is a Hive query tool developed by StratApps. HiveDeveloper takes what HiveQL is missing and gives users the power to visualize their data stored in Hadoop. The tool is free for use and updated frequently. Request a download link today here.More Info
Why Customer success specialist is important
And why you should know about it!
Customer Satisfaction: Customer success specialists ensure that customers are satisfied with the products or services they've purchased. They act as a bridge between the customer and the company, addressing any concerns or issues promptly.
Retention and Loyalty: Happy customers are more likely to stay loyal to a brand and continue using its products or services. Customer success specialists work to build strong relationships with customers, increasing retention rates and fostering loyalty.
Revenue Growth: Satisfied customers are not only more likely to make repeat purchases, but they're also more likely to spend more. By ensuring customers achieve their desired outcomes and receive value from the product or service, customer success specialists contribute to revenue growth.
Feedback Loop: Customer success specialists gather feedback from customers regarding their experiences, pain points, and suggestions for improvement. This feedback is invaluable for product development, marketing strategies, and overall business improvement.
Upselling and Cross-selling Opportunities: Customer success specialists have a deep understanding of their customers' needs and can identify opportunities to upsell or cross-sell additional products or services that would benefit the customer.
Brand Advocacy: Satisfied customers often become brand advocates, promoting the company through word-of-mouth referrals and positive reviews. Customer success specialists play a key role in nurturing these relationships and turning customers into loyal advocates.
Competitive Advantage: In today's competitive marketplace, exceptional customer service can be a key differentiator. Companies that prioritize customer success and invest in customer relationships often have a significant advantage over their competitors.
Overall, customer success specialists are essential for fostering strong, long-term relationships with customers, driving satisfaction, loyalty, and ultimately, business success.
What is BigData?
And why you should know about it!
Big Data is a buzzword, or one can say it’s a catch-phrase, which can be used to describe a huge volume of structured, unstructured, text, images, audio, video, log files, emails, simulations, 3D models, military surveillance, e-commerce and so on that is so massive that it’s difficult to process using traditional database and software techniques. In most enterprise scenarios the data is too big or it moves too fast or it exceeds current processing capacity. Big Data is nothing but a synonym of a huge and complex data that it becomes very tiresome, difficult or slow to collect, store, sort, process, retrieve and analyze it with the help of any existing relational database management tools or traditional data processing techniques. We can formally define Big Data as: Big Data usually includes data sets with sizes beyond the ability of commonly used software tools to capture, curate, manage, and process the data within a tolerable elapsed time...
News & Events
- January 18, 2024
- Big Data Industry Predictions for 2024, By Daniel Gutierrez
- January 5, 2024
- The top 2024 customer success trends predicted by industry experts By Chris Pilbeam